Warranty Information for Your SureFlap Product

SureFlap microchip pet door products carry either a 2 or 3-year warranty from the date of purchase, subject to proof of purchase date. The warranty is restricted to any fault caused by defective materials, components or manufacture. This warranty does not apply to products whose defect has been caused by normal wear and tear, misuse, neglect or intentional damage.

To check the warranty period of your SureFlap pet door product, please refer to the chart below:

SureFlap Product

Product Serial Number

Warranty Period

SureFlap Microchip Pet Door

All Serial Numbers

3 years

SureFlap Microchip Cat Flap

1152201 And Above*

3 years

SureFlap Microchip Cat Flap

0 - 1152200*

2 years

DualScan Microchip Cat Flap

All Serial Numbers

3 years

 

* The serial number of the SureFlap Microchip Cat Flap can be found on the underside of the battery  compartment lid.

In the event of a part failure due to faulty parts or workmanship, the part will be replaced free of charge during the guarantee period only. At the manufacturer’s discretion a replacement product may be provided free of charge in the case of a more serious malfunction. Your statutory rights are not affected.

In the event that a warranty claim is necessary please contact our customer care team.

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