Delivery

Free UK Delivery

All UK and Channel Islands orders are eligible for free shipping via the following services:

Microchip Cat Flap/Pet Door – DPD 24-hour service*

Mounting Adaptor – Royal Mail 1st Class

Tunnel Extender – Royal Mail 1st Class

Where an order contains multiple items, the shipping method will automatically revert to that of the highest value item within the order.

Orders placed before 1pm will ship on the same day for delivery on the next business day. If an order is placed on a Friday before 1pm it will be delivered the following Monday. 

Orders placed after 1pm will ship on the next business day for delivery the following day. If an order is placed on a Friday after 1pm it will be delivered the following Tuesday.

Use the table below to determine your delivery date:

  Order Placed   Mon   Tues   Weds   Thurs   Fri   Sat   Sun
  Before 1pm   Shipped   Mon   Tues   Weds   Thurs   Fri   Mon   Mon
  Delivered   Tues   Weds   Thurs   Fri   Mon   Tues   Tues
  After 1pm   Shipped   Tues   Weds   Thurs   Fri   Mon   Mon   Mon
  Delivered   Weds   Thurs   Fri   Mon   Tues   Tues   Tues
 

Please note that these delivery dates are estimated and SureFlap Ltd cannot be held responsible for late delivery due to circumstances beyond our reasonable control.  See our Terms and Conditions for further information.

* Deliveries to the Channel Islands and the Highlands and Islands of Scotland may take up to 2-3 days.

 

Important Information for all DPD deliveries

If you include your mobile telephone number in your order details DPD will text you on the morning of your scheduled delivery to provide you with an estimated delivery time slot.

The DPD courier will require a signature from a person at the designated delivery address in order to deliver your order.  Therefore please ensure that you choose a delivery address where somebody will be able to receive your order during regular working hours (Monday - Friday 8am-6pm). 

If DPD tried to deliver your order while you were out, please contact them using the information given on their delivery card to schedule a new delivery date.  If you wish to change the delivery address of your order, please contact our customer service team on 0800 012 4511.

Please note that DPD does not deliver on Saturdays as standard.  If you wish to re-schedule your delivery for a Saturday an additional charge will be made by DPD.   For further information, please contact our customer service team on 0800 012 4511

 

International Orders

SureFlap currently ships consumer orders to the following countries:

Austria Estonia Italy Portugal
Belgium Finland Latvia Romania
Bulgaria France Lithuania Slovakia
Channel Islands Germany Luxembourg Slovenia
Cyprus Greece Malta Spain
Czech Republic Hungary Netherlands Sweden
Denmark Ireland Poland

The following flat shipping fees apply for international orders:

Microchip Cat Flap - £5

Cat Flap Mounting Adaptor - £2

Cat Flap Tunnel Extender - £1.50

Microchip Pet Door - £12

Pet Door Mounting Adaptor - £2

Pet Door Tunnel Extender - £2

Orders received by 1pm will be dispatched on the same working day. Orders received after 1pm will be dispatched on the next working day.  Customers should allow up to 10 working days for the delivery of international orders, however the majority of international orders are delivered within 5 working days.

SureFlap Ltd cannot be held responsible for late delivery due to circumstances beyond our reasonable control.  See our Terms and Conditions for further information.

Unfortunately SureFlap is unable to deliver consumer orders outside the countries listed above at this time.  Trade customers should contact trade@sureflap.co.uk for further information on delivery to other destinations.

 

How to place an international order

To order a product for delivery outside of the UK, simply enter your delivery details when prompted to during the checkout process. The appropriate shipping fee will be automatically added to your order total.