SureFlap Microchip Pet Doors - FAQs

If you have a question about any of our products, installing your SureFlap pet door or microchipping your pet, take a look at the frequently asked questions below.

If you cannot find the answer to your question, please feel free to contact us and one of our customer service team will be able to assist you.

What is a microchip?

A microchip is a tiny implant about the size of a grain of rice. In a painless procedure, your vet injects this under the skin of your pet, between the shoulder blades. Your pet now has a permanent ID without the worry of a collar or tag becoming detached.

The microchip is computer readable and lasts indefinitely as it doesn't need a battery to operate. Each microchip has a unique ID number that is put onto a central database together with your address details.  SureFlap microchip pet doors are compatible with the most common types of microchips used in pets. Specifically SureFlap pet doors work with the following types of microchip:

15-digit microchips (also known as FDXB, standard in Europe)

10-digit microchips* (also known as FDXA, most commonly used in the USA)

9-digit microchips (also known as Avid Secure/Encrypted Chip)

If your pet becomes lost, all vets and re-homing centres are equipped with a special scanner to read its microchip. They can look up the ID number on the database and give you a call to return your pet. 

(The SureFlap Microchip Cat Flap and the DualScan Microchip Cat Flap are not compatible with microchip codes starting 000…, 010…, 020… but the SureFlap Microchip Pet Door is compatible with all microchip codes worldwide).

For more information about microchips, take a look at our Microchipping Factsheet.

Does a microchip wear out?

Microchips don't contain a battery and therefore have an indefinite lifetime. The special scanner required to read the microchip supplies the tiny amount of power it needs each time it is read.

Also, there is no limit to the number of times that the microchip can be read. It should continue running at least as long as your pet!

Microchips can occasionally fail, meaning that they can no longer be read by your microchip pet door.  If you suspect that your pet’s chip may have stopped working, take your pet to the vet where they will be able to check for the presence of your pet’s chip using a hand-held scanner.

Do SureFlap microchip pet doors work with my pet's existing microchip?

Yes. SureFlap microchip pet doors are compatible with the following types of identification microchip commonly used for pets:

15-digit microchips (also known as FDXB, standard in Europe)

10-digit microchips* (also known as FDXA, most commonly used in the USA)

9-digit microchips (also known as Avid Secure/Encrypted Chip)

In order to ensure operation with your pet we do advise testing BEFORE installation. 

(The SureFlap Microchip Cat Flap and the DualScan Microchip Cat Flap are not compatible with microchip codes starting 000…, 010…, 020… but the SureFlap Microchip Pet Door is compatible with all microchip codes worldwide).

How do SureFlap microchip pet doors know my pet's microchip number?

When SureFlap microchip pet doors are put into learn mode, the door unlocks automatically. The pet door reads the microchip of the next cat to go through the flap and its unique ID number is stored in the memory permanently. Your pet will now be recognised by the pet door.

Using this learn mode you don't have to force an uncooperative pet through the flap. Just leave the microchip pet door in learn mode and let him go through in his own good time.  Simply repeat this process with multiple pets.

Can another cat have the same microchip number and get in?

No. Each microchip has a unique ID number, so intruder animals have no chance of making it through the flap.

How do I get my pet microchipped?

Your vet will be able to do this for you. The procedure is a quick, painless injection of the microchip between the shoulder blades of your pet.

Included in the price (around £20) your details will automatically be put on the re-homing database so that your pet can be reunited with you if they become lost.

For more information about microchips, take a look at our Microchipping Factsheet.

Why should I choose a SureFlap microchip pet door?

SureFlap microchip pet doors read the unique number of your pet’s microchip to grant access for your pet.  This means that your cat does not need to wear an uncomfortable and restrictive collar, which can easily become snagged on objects or lost altogether, leaving your cat stuck outside.

SureFlap microchip pet doors are the first multi-format microchip pet doors, so you don’t need to worry about which type of microchip your pet has, as SureFlap pet doors are compatible with all of the microchip types commonly used in pets.

SureFlap microchip pet doors are the only pet doors to use patented low power Radio Frequency Identification (RFID) technology which enables it to run exclusively on batteries.  SureFlap pet doors have been designed to scan for a pet’s microchip only when it detects a pet’s head in the tunnel, thereby saving power.  For this reason typical battery life is over 6 months, and in many cases, up to twelve months with normal use.

The streamlined design of SureFlap microchip pet doors incorporate the microchip reader into the tunnel of the product, so there is no need for a porch which protrudes on the exterior of the house.  The simple two-part construction also makes SureFlap pet doors very quick and easy to install.

Are SureFlap microchip pet doors available in different sizes?

Yes, SureFlap pet doors are available in two sizes.

The SureFlap Microchip Cat Flap is suitable for the vast majority of cats, however some large breeds of cat, such as Maine Coon, may find that the SureFlap Microchip Pet Door is better suited to their needs. The SureFlap Microchip Pet Door is suitable for small dogs as well as large cats.

The DualScan Microchip Cat Flap is currently only available in one size, which is the same size as the SureFlap Microchip Cat Flap.

Are SureFlap microchip pet doors available in different colours?

The SureFlap Microchip Cat Flap and the SureFlap Microchip Pet Door and accessories are available in white or brown.

The DualScan Microchip Cat Flap is currently only available in white. A brown version should be available to purchase in early 2014.

Does SureFlap sell microchip dog flaps?

Yes, we have developed the SureFlap Microchip Pet Door, which is suitable for small dogs.

I have more than one pet. Can SureFlap microchip pet doors learn all of them?

Yes, SureFlap microchip pet doors can remember up to 32 different pets at the same time - more than enough for most people's lifetime!

Even if you exceed the limit of 32 pets, the oldest codes are replaced first.  There is also the option to wipe the memory if you mistakenly program the wrong pet in.

What happens when I change the batteries - is the memory kept?

Yes, once a pet’s microchip number is stored it stays in the memory whether the batteries are in place or not.

How do I insert the batteries?

Cat Flap & DualScan

To insert the batteries, remove the battery cover lid at the top of the product. Please ensure that you insert the batteries correctly, as per the diagrams below:

Correct:
 

Wrong:
 

Pet Door

To insert the batteries, remove the battery cover lids on either side of the product. Please ensure that you insert the batteries correctly, as per the diagrams below: 

Correct:

Wrong:

Can I use SureFlap microchip pet doors to stop some of my pets leaving the house?

The SureFlap Microchip Cat Flap and the SureFlap Microchip Pet Door stop unwanted visitors coming into your house. In normal mode, any animal inside is able to leave the house. You can use the manual lock to stop any animal entering and/or leaving the house, but you cannot do this selectively for different pets.

The DualScan Microchip Cat Flap allows you to control the access of your pets both into and out of the house.

We have an invisible fence for our pets' protection. Will this interfere with the operation of SureFlap microchip pet doors and vice versa?

We have had a number of customers using SureFlap microchip pet doors in conjunction with an invisible fence with no problems reported.

My pet wears a collar with a metallic bell/tag. Can it still use SureFlap microchip pet doors?

Yes, pets wearing collars (metallic or not) can use the SureFlap microchip pet doors without any problems.

What are the dimensions of the pet doors?

The dimensions of our pet doors, including the smallest area your pet would need to pass through, can be found below:

SureFlap Microchip Cat Flap Dimensions

DualScan Microchip Cat Flap Dimensions

SureFlap Microchip Pet Door Dimensions

What size hole do I need to mount the SureFlap microchip pet doors?

View the SureFlap Microchip Cat Flap installation template here: Cat Flap Installation Template This template can also be used to install the DualScan Microchip Cat Flap.

We do not have an installation template for the SureFlap Microchip Pet Door as the template would not fit onto one page. For reference, the cut out dimensions for the pet door can be found here:
Pet Door Cut Out Dimensions. Please note, this document is not to scale.

I have a hole from a previous pet door which is too large for a SureFlap microchip pet door, what can I do?

The easiest solution is to use the SureFlap mounting adaptor.  This adaptor extends the area of the pet door to cover larger hole sizes.

The Cat Flap Mounting Adaptor covers holes ranging from 210mm to 260mm in diameter.

The Pet Door Mounting Adaptor covers holes ranging from 294mm to 320mm in diameter.

What type of doors can SureFlap microchip pet doors be installed in?

Fitting in most door types is straight forward and after extensive research we have significantly improved the performance of SureFlap pet doors when installed in metal doors.  However, in very rare instances it may still be necessary to use an oversize hole to mount SureFlap pet doors in a metal door.  Further details are provided in the user manual supplied with your pet door.  Product manuals can also be downloaded from the Manuals & Downloads section of our website.

Can SureFlap microchip pet doors be mounted in glass doors and double glazed units?

SureFlap pet doors are ideal for mounting in single, double-glazed or even triple-glazed doors and windows.  If you need to have a hole cut in a window, please ask a qualified glazier to do it, as cutting glass is a skilled job.

SureFlap mounting adaptors are required to complete the installation. Click on the products below to view the mounting adaptors for our cat flap and pet door.

Cat Flap Mounting Adaptor (covers holes ranging from 210mm to 260mm in diameter)

Pet Door Mounting Adaptor (covers holes ranging from 294mm to 320mm in diameter)

 

Can SureFlap microchip pet doors be mounted into a solid or cavity wall?

We recommend using the SureFlap cat flap mounting adaptor and cat flap tunnel extender accessories to mount the SureFlap Microchip Cat Flap or the DualScan Microchip Cat Flap in a wall.

The SureFlap Microchip Pet Door does not require a mounting adaptor for wall installations but pet door tunnel extenders may be required.

Do SureFlap pet doors have a timer lock?

The SureFlap Microchip Pet Door has a timer lock so that you can program the door to lock and unlock at specified times.

The SureFlap Microchip Cat Flap and the DualScan Microchip Cat Flap do not have this feature, however they do have a 4-way manual lock that can be manually set to control entry and exit.

What kind of batteries do you recommend using with SureFlap microchip pet doors?

The SureFlap Microchip Cat Flap and the DualScan Microchip Cat Flap operate using 4 AA (1.5V) batteries. The SureFlap Microchip Pet Door operates using 4 C cell (1.5V) batteries.

We recommend the use of good quality, alkaline batteries in order to give the longest lifetime. We do not recommend the use of rechargeable batteries as they do not provide enough power to operate SureFlap pet doors.

How long is the battery life?

Typical battery life is over 6 months, and in many cases, up to twelve months with normal use.

How do I know when the batteries need changing?

The LED on the product will flash red every 4-5 seconds when the batteries need changing. The LED will flash for several days before the batteries run down completely.

How should I clean my SureFlap microchip pet door?

The sensor that detects the presence of a pet in the tunnel is optical and is situated on the inside roof of the tunnel, close to the flap.  If these lenses become obscured by dirt or pet fur then unreliable operation and/or shortened battery lifetime may result.  Wipe these lenses with a damp cloth and remove and fur every couple of months.

Operation of the sensor relies on a reflection from the base of the tunnel, which should also be kept reasonably clean.

After cleaning, leave your SureFlap pet door for approximately 10 seconds for the unit to settle before normal operation returns.

View our cleaning video

My pet isn't microchipped, can it use a SureFlap microchip pet door?

We recommend you use SureFlap microchip pet doors with your pet's implanted microchip so that they don't need to wear a collar. However, the SureFlap Microchip Pet Door can be used with a SureFlap RFID Collar Tag that is unique to your pet (one supplied) if your pet is not microchipped.

The RFID collar tag is also compatible with the SureFlap Microchip Cat Flap with serial numbers higher than 1152201 and all versions of the DualScan Microchip Cat Flap. Collar tags are not supplied with either of these products and must be purchased separately.

Where can I find the serial number of my SureFlap pet door?

The serial number of the SureFlap Microchip Cat Flap and the DualScan Microchip Cat Flap can be found on the underside of the battery  compartment lid.

The serial number of the SureFlap Microchip Pet Door can be found on the underside of the button compartment lid.

Do SureFlap microchip pet doors come with a guarantee?

All new SureFlap products carry a 3-year warranty, subject to proof of purchase.  

If you have a SureFlap Microchip Cat Flap with a serial number of 1152200 or below, the product carries a 2-year warranty.

For more information, visit our warranty page.

If you did not purchase your SureFlap product from our website, we encourage you to register your product so that we can assist you more quickly should you ever need to make a warranty claim.

I already have a SureFlap Microchip Cat Flap, will the SureFlap DualScan Microchip Cat Flap fit into the same hole?

Yes. The SureFlap DualScan Microchip Cat Flap has exactly the same dimensions as the SureFlap Microchip Cat Flap, so it will be a straight swap.