Please click on the links below to view our range of service and repair videos.
We recommend that you clean your SureFlap pet door regularly using a damp cloth. After cleaning, leave your SureFlap pet door for approximately 10 seconds before normal operation resumes. This video features the SureFlap Microchip Cat Flap, but the process for the SureFlap Microchip Pet Door is the same.
This video shows you how to upgrade older versions of the SureFlap Microchip Cat Flap using the SureFlap Front Frame Upgrade Kit. The kit is compatible with all versions of the SureFlap Microchip Cat Flap and enables you to take advantage of recent improvements to the SureFlap Microchip Cat Flap including the integrated draft excluder, quieter closing lock and rotary manual lock. Fitting can usually be completed within 20 minutes.
Replacing the door of your SureFlap Microchip Cat Flap only takes a few minutes. All you need to do is arm yourself with a Phillips head screwdriver and watch this video for step-by-step instructions.
Occasionally it may necessary to replace the catch and spring in order to prolong the life of your SureFlap Microchip Cat Flap. This video walks you through each stage of this quick replacement process.
If you have received a SureFlap Range Test Kit from our customer service department, this video provides step-by-step instructions on how to use the kit to define the read range. This video features the SureFlap Microchip Cat Flap, but the process for the SureFlap Microchip Pet Door is the same.