Contact Us

You can find the answer to many common questions in our FAQ and Support sections. Additionally try our our new SureSolve self diagnosis tool.

Please note our customer service opening times during the Christmas and New Year period:

22 December – Open 9am-5pm

23 December – Open 9am-5pm

24 December - Open 9am - 12pm

25 December – 2 January inclusive – CLOSED

Our offices will reopen on  January 5th, 2015.  We will return your emails, calls & questions on Monday, 5th January.


Submit a case

If you would like to submit a case to us directly, please complete the form below.

The serial number can be found on the lid on the top of the product.


Telephone Number: 0800 012 4511

Opening Times: Monday - Thursday, 8am - 6pm, Friday, 8am - 5pm


Retailers & Vets

Further information for trade customers is available in our Retailers and Vets sections.  Alternatively, please contact our trade customer service team:

Trade Customer Telephone Number: 0800 912 7114