You can find the answer to many common questions in our FAQ and Support sections. Additionally try our our new SureSolve self diagnosis tool.
Submit a case
If you would like to submit a case to us directly, please complete the form below.
The serial number can be found on the lid on the top of the product.
Telephone Number: 0800 012 4511
Opening Times: Monday - Thursday, 8am - 6pm, Friday, 8am - 5pm
Retailers & Vets
Further information for trade customers is available in our Retailers and Vets sections. Alternatively, please contact our trade customer service team:
Trade Customer Telephone Number: 0800 912 7114