Contact Us

You can find the answer to many common questions in our FAQ and Support sections. Additionally try our our new SureSolve self diagnosis tool.

Submit a case

If you would like to submit a case to us directly, please complete the form below.

The serial number can be found on the lid on the top of the product.


Telephone Number: 0800 012 4511

If you are having problems reaching the SureFlap customer service team we apologise.  We are being hit by high winds from the remnants of Hurricane Gonzalo and our offices may be affected intermittently by this. Should you experience problems reaching us, please send an email to

Opening Times: Monday - Thursday, 8am - 6pm, Friday, 8am - 5pm


Retailers & Vets

Further information for trade customers is available in our Retailers and Vets sections.  Alternatively, please contact our trade customer service team:

Trade Customer Telephone Number: 0800 912 7114