Contact Us

You can find the answer to many common questions in our FAQ and Support sections.

Please note, our offices will be closed on Friday 1st August. All voicemails and emails will be responded to on Monday 4th August. We apologise for any inconvenience this may cause.

If you can't find the answer to your question and require further assistance, please submit details of your query using the form below. Fields marked with a * are mandatory.

The serial number can be found on the lid on the top of the product.


Telephone Number: 0800 012 4511

Opening Times: Monday - Thursday, 8am - 6pm, Friday, 8am - 5pm


Retailers & Vets

Further information for trade customers is available in our Retailers and Vets sections.  Alternatively, please contact our trade customer service team:

Trade Customer Telephone Number: 01954 211664