Contact Us

You can find the answer to many common questions in our FAQ and Support sections.

If you can't find the answer to your question and require further assistance, please submit details of your query using the form below. Fields marked with a * are mandatory.

The serial number can be found on the lid on the top of the product.

Please note our opening times during the Easter holidays:

Thursday 17th April - 08:00 – 18:00
Friday 18th April – CLOSED
Saturday 19th April – CLOSED
Sunday 20th April – CLOSED
Monday 21th April – CLOSED
Tuesday 22th April – 08:00 – 18:00

Emails & Phone messages will be answered on the 22nd April.


Alternatively, please give us a call.

Telephone Number: 0800 012 4511

Opening Times: Monday - Thursday, 8am - 6pm, Friday, 8am - 5pm


Retailers & Vets

Further information for trade customers is available in our Retailers and Vets sections.  Alternatively, please contact our trade customer service team:

Trade Customer Telephone Number: 01954 211664