If you would like to submit a case to us directly, please complete the form below.
The serial number can be found on the lid on the top of the product.
If you are having problems reaching the SureFlap customer service team we apologise. We are being hit by high winds from the remnants of Hurricane Gonzalo and our offices may be affected intermittently by this. Should you experience problems reaching us, please send an email to email@example.com.
Opening Times: Monday - Thursday, 8am - 6pm, Friday, 8am - 5pm
Trade Customer Telephone Number: 0800 912 7114