Contact Us

You can find the answer to many common questions in our FAQ and Support sections. Additionally try our our new SureSolve self diagnosis tool.

Submit a case

If you would like to submit a case to us directly, please complete the form below.

The serial number can be found on the lid on the top of the product.


Telephone Number: 0800 012 4511

Opening Times: Monday - Thursday, 8am - 6pm, Friday, 8am - 5pm


Retailers & Vets

Further information for trade customers is available in our Retailers and Vets sections.  Alternatively, please contact our trade customer service team:

Trade Customer Telephone Number: 0800 912 7114